Anderson's Patient Advocate
Patients, families, visitors or staff can contact the Patient Advocate with a concern.
If you have a concern that you cannot solve with your doctor, nurse or other caregiver
, please call the Patient Advocate at (618) 391-6429 or click here to email.
You, your family, significant other, or guardian have the right to tell us when there is a concern. This is called presenting a complaint. If you present a complaint, your care will not be affected in any way.
When contacting the Patient Advocate, please be ready to share the following information:
- The nature of your concern;
- The name(s) of the person(s) involved, if known;
- The department in which the concern occurred;
- The date on which the concern occurred;
- Your ideas about how you would like us to help.
Our investigation will include:
- Asking your permission to start the investigation, if someone else is calling on your behalf.
- Talking with you and/or your family, so that we know your concerns.
- Contacting and talking with the person(s) named in your complaint.
- Reviewing all appropriate documents, including your medical record, if necessary.
- Collaborating with you on a possible resolution.
What to expect from the process:
A representative from Anderson Hospital will contact you, review your complaint, and make every effort to resolve your concerns at that time. If your complaint cannot be resolved in a timely manner, it will become a grievance. We will make every effort to review & respond within seven (7) business days. An Anderson Hospital representative will communicate with you if additional time is needed to complete the review. A letter will be sent to you in response to concerns regarding the quality of care received that will include the name of the hospital contact, steps taken for the review, results of the review, and the completion date.
Il. Dept. of Public Health
The IDPH Public Notice Regarding Safety & Quality of Care
As a patient, family member, community representative or employee of Anderson Hospital you have the right to notify The Illinois Department of Public Health regarding any concern about the quality of care provided, safety of care provided, or safety of the environment in which care is provided. Anyone believing that he or she has pertinent and valid information about such matters should notify the IDPH:
Illinois Dept. of Public Health
525 West Jefferson
Springfield, IL. 62761
Phone: (217) 782-7412
TTY: (800) 547-0466
Nurse Staffing Information
Hospital Report Card Act
The mission of Anderson Hospital is to provide the very best care for our patients. The methodology used to schedule and assign nurse caregivers to patients are evaluated on an ongoing basis.
The Illinois Hospital Report Card Act
describes the information that patients, family members, and the public may request, including the following nurse staffing information:
For requests regarding nurse staffing levels while a patient is in the hospital for treatment
- Nurse assignment rosters
- Nursing schedules for each inpatient unit
- Methodology used to determine and adjust nurse staffing levels
- Information on staff training and orientation
, ask to speak with the Charge RN’s , Nursing Supervisor or Nursing Managers/ Director of the area in which you are receiving care.
For requests unrelated to an individual's pending or current inpatient hospital stay
, persons should send written requests for nurse staffing information to Anderson Hospital c/o Administration, 6800 State Route 162, Maryville, IL, 62062.
*Illinois Department of Public Health Notice of Adopted Rules - Title 77: Public Health, Chapter 1: Department of Public Health Subchapter b: Hospitals and Ambulatory Care Facilities - Part 255: Hospital Report Card Act; pp. 5847 - 5863.
The Joint Commission Public Notice Regarding Safety & Quality of Care
The Joint Commission conducts an accreditation survey of Anderson Hospital. The purpose of the survey is to evaluate the organization's compliance with nationally established Joint Commission standards. The survey results are used to determine whether -- and the conditions under which -- accreditation should be awarded to Anderson Hospital. Our last survey was in 2011 which we were awarded a three-year accreditation. All future surveys by the Joint Commission will be random and unannounced.
Joint Commission standards deal with organization and safety quality-of-care issues and the safety of the environment in which care is provided.
As a patient, family member, community representative or employee of Anderson Hospital you have the right to notify The Joint Commission regarding any concern about the quality of care provided, safety of care provided, or safety of the environment in which care is provided. Anyone believing that he or she has pertinent and valid information about such matters should notify The Joint Commission.
Division of Accreditation Operations
Operations Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, Illinois 60181 USA
Phone -- toll-free 800-994-6610
Facsimile -- 630-792-5636